Otherwise, we would be guessing or giving you general info. I have troubleing getting timely e-mails when I sync. Some are current , while other could be almost a day old. Hello Ian, Do you experience the resetting of the read mails when only using the Outlook? Check the recommended settings for your email account in the Mail Settings Lookup tool and make sure that they are the same as what you see on your iPhone screen. Most of our users are in Cached Mode The problem happens frequently for a small percentage of our users, but the majority don't have any problems. On the pc, are you using a desktop mail client like Outlook or Thunderbird? If you require further assistance, please provide us a domain name and the steps duplicate the problem so that we may investigate the issue further.
But I have to say, that this is by far the best article I have found on the topic. If you can provide some more specific information, then we can investigate the issue for you. Sometimes it can help when Outlook is acting inconsistent. Don't know if it is a seasonal issue with comcast, but I keep getting disconnected to the server and the files will not load. Basically says it should work with no exact reason to why it doesnt.
. If you have any further questions, feel free to post them below. I recently had to reinstall Outlook. Are you getting current emails and just have the issues with the flagging of read email? Once that is removed it will cause issues for anyone using this setting. I have been back and forth with microsoft paying for support for 3 days now and still no resolution. I'm guessing this started for me 3 or 4 weeks ago.
Also inbound emails don't come in the correct sequence. Fortunately, Office 365 provides powerful automated tools that can help you find and fix a variety of problems. This is only since maybe Thursday or Friday last week. You will need to secure a computer with the latest iTunes software installed to proceed. Doing so will let you view the account information including the incoming and outgoing mail servers.
This will then lead you to another tab. I am having the same problem, but not sure exactly how to fix it. Inbox and subfolders do not receive messages from server but Sent box does. . Hello Vytas, The way your phone connects to the server should have nothing to do with the way Outlook connects to the server. Or does the behavior also occur when using webmail or the iphone exclusively? They can also reset your email account information if necessary.
It makes cleaning up the box very difficult. Hope you have other suggestions. What happens when someone tries to send you an email? So it is definitely iPhone related. If you have any further questions, feel free to post them below. In researching the issue, the current answer from Microsoft is to start a ticket with their support so that they can investigate the issue and determine why your installation is not synchronizing properly. Thanks in advance for any assistance.
Delete my iphone from the mobile devices listed and then my phone synced up. It was working fine, and then suddenly it has stopped updating the Inbox. This is for my work email server not my gmail. So I thought maybe someone had run into some weird thing that we may have missed. In the top right corner , click on your name and select My Account.
To search for a different message, you can click the Clear button on the message trace page, and then specify new search criteria. Before switching to Live mail, you may want to try from scratch. Android issue, too, not just isolated to iphones. When i try to repair a message comes through about encryption error. Their customer service here is the worst - I guess I'm not saying anything new, but if there was a metooComcast movement.